Problems with Dell Laptop – Customer care experience Bangalore
Its been quite long since ive been off from this blog and i never blogged on this after i got my dell inspiron 1545.
Background
I got my Dell inspiron 1545 on May last before i moved back to bangalore to start my MBA life.I was pretty proud to have a dell (coz of the many reviews). I could find a lot of people in my MBA class having dell inspirons and studio.
The Present
i first saw the problem with a friends laptop. Where everything was fine till the login and after the login it get’s stuck at the welcome screen. Three weeks back i got up in the morning to find a internal hard disk error on the screen. I switched off and on again it seemed normal and the same thing happened as it got stuck in the welcome screen. I called my friend and asked for a solution and he said he went to a outside service center and reinstalled windows vista. I tried to install the same by putting my Dell Windows Vista re-installation cd, but it gave me a hard disk error. I dint want to lose the data. I called up Dell customer care, and they confirmed its a hard disk problem and they offered to replace my hard disk. I asked them would they help me with the data backup and they said sorry and i’ll have to do that myself. I searched google for data recovery in bangalore and came across web nirnaya. The place is in Jayanagar and at the expense of Rs 1400 (650 for re-installation + Rs 750 for data backup) i could get my system to work again.
The dell guys called me 4 days after and since i was through with my issue i said to close the call. Two weeks after this i got the same error. Bad lazy me still did not do a backup of the data and was stuck again with dilema. I called the Dell customer care service (bangalore local number) and again explained everything. They identified the error and also asked my Optical drive is working fine. I said im also having problems with it. They offered to replace both as both came under warrenty.
This time the customer service was quick and i got a call that day itself after 2 hours and confirmed that the Dell service executive will come the very next day. The next day the service guy was right on time, he was very friendly. I got my hard disk and optical drive replaced and the issue was resolved in an hours time with re-installation of Windows Vista.
In short Problem i have with my laptop and resolutions
- Hard Disk problem – resolved free of cost
- Optical drive – making noise and cd scratch – problem resolved with replacement free of cost.
- Missing “ALT Key” – un-resolved as i would have to replace my keyboard fully and it does come only under full warranty which is about 7k. The cost of keyboard is around Rs 2.3K+
- Broken side panel near to the mike. – un resolved.
The side panels are so think and weak and any pressure applied on them, it would break. This is one common problem with dell inspirons and the side panel replacement comes at a cost of over Rs 1200.
Dell in short has a great customer service, but almost a major chunk of the people i know with inspirons are having my similar problems with additional battery and motherboard problems also. I really would love to see dell offering databack up also, as its a pain when ur dell crashes without any warning and the huge amounts companies charge to get back ur data ( i got my data retrieved for the second time from web nirnaya for Rs 400 which is cheap).
Dell customer care numbers
1800- 425- 4026 Toll Free or Call 080-2506-8026 (standard rates apply)
Popularity: 4% [?]
i kno how it feels like wen our babies bitch on us at hard times…coz presentations,maintain contacts n after all work……Dell has to improve their tech support..i own dell studio and it has a customizable skin but since i had joined for mba i thought of ordering a normal blue skin than goin for a hippy trippy one….but it popped out ‘no offence’ intended
i jus calld the 1800 no n there was this weirdo whose accent i culdnt understand………n only shit he knew was total cover warranty
i had a problem with som software i had to tell him abt the msconfig commands registry n shit………….i was too pissed coz this guy had told me to take a pic of the affectd area mail then check then mail…..but lucky u there are contact centres in bengaluru….but in kerala this engineers has to be at our place ……and they r not giving a tech support……..n sucks as i hav spend 50k on this piece of cake
March 7th, 2010 at 5:01 pm
@nifin – the problem is that a majority of them try to speak in Hindi..and i feel a lot of south indians would find it hard to understand it..if especially from kerala and tamil nadu…
What exactly was ur problem?
March 7th, 2010 at 5:13 pm
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March 15th, 2010 at 7:56 am
Dear sir i purchase dell studio 1537, is service tag no. J7HMLH1, Purchasing from Silver system Nagpur Maharashtra dt. 12/5/2009
beforre 1 month ago my laptap DVD witer problem so mane jahase liya tha waha bataya to unhone bataya ki dell ke engineer ayenge aur sudharkar jayenge, to maine 12 din wahapar rakha, aus reapring ke bad ghar laya pata chala firse kam nahi kar raha hai,
so maine dell customer care me dt 17/3/2010 ko Mr. Ajay Sing se bat kiya to pata chala laptop ki purchase US ki hai, unhone bataya ki aapne jahase liya wahapar bat karo aur waranty indiame converd karo, so maine waha par phir bataya to kah rahe hai 1-2 din me karwa dete hai
so dell se meri requist hai ki mera laptop thik karade, aur muze extra warnty de
dhanyawad
March 17th, 2010 at 8:58 am
Dell
Dear, sir i purchase dell studio 1537, is service tag no. J7MZLH1, Purchasing from Silver system Nagpur Maharashtra dt. 12/5/2009
beforre 1 month ago my laptap DVD witer problem so mane jahase liya tha waha bataya to unhone bataya ki dell ke engineer ayenge aur sudharkar jayenge, to maine 12 din wahapar rakha, aus reapring ke bad ghar laya pata chala firse kam nahi kar raha hai,
so maine dell customer care me dt 17/3/2010 ko Mr. Ajay Sing se bat kiya to pata chala laptop ki purchase US ki hai, unhone bataya ki aapne jahase liya wahapar bat karo aur waranty indiame converd karo, so maine waha par phir bataya to kah rahe hai 1-2 din me karwa dete hai
so dell se meri requist hai ki mera laptop thik karade, aur muze extra warnty de
dhanyawad
March 17th, 2010 at 9:05 am
Dear Sanosh,
check if u have International warrenty, you can get into Indian service contract(AMC) by paying additional amount.
March 17th, 2010 at 9:21 am
I am looking for this information, Thanks for that article, very helpful to me.
April 7th, 2010 at 3:23 am
Great article, I’m an avid reader of your blog, keep up the great work, and I’ll be a regular visitor for a very long time.
April 17th, 2010 at 5:38 am
Sir, six month before i purchase the dell studio 1537 laptop. now, i want to know whether my laptop support to the windows-xp or not? if yes then from where i shall get the drivers of window-xp?
Please, reply as early as possible.
Thank U.
May 29th, 2010 at 2:14 pm
i want to replace one battery for my laptop INSPIRON 600m
July 23rd, 2010 at 4:55 pm
i want to replace one battery for my laptop INSPIRON 600m my moblile no.9481320482 and 9448603359 please arrange the same and send it to me and also tell the exact amount i have to pay before delivery
thanking you
July 23rd, 2010 at 4:57 pm
my laptop is dell inspiron 1464.now i had a problem with the display.i have called the dellcustomer care.they said that their representative will be coming my house to replace the required part.my service tag is 3N345BS & they have given me a new service tag i.e,780503645603 in case if the representative not comes to me, i heve to cell to dell cc & to say this new tag.i have called again & said the new tag but ther’s no help.could you pls solve my problem
August 1st, 2010 at 6:07 pm
Hi I have some problm with dell laptop please give me customer care no (24*7)
August 14th, 2010 at 12:21 pm
When i install the windows xp in laptop we found the problem in installation. message is -A problem has been detected and windows has been shut down to prevent damage.
August 31st, 2010 at 11:14 am
sir, i already purchased a dell inspiron n5010. in laptop bluetooth deivise is not working. i am having the warentry with me i need a custamer care servace. my phone number is 9550329505
September 13th, 2010 at 10:00 am
Hi,
I purchased Dell Inspiron laptop on 15th June 2010, right know I forgot the administrative password, i’m not able to log on & not able to reinstall the license version oS also what can I do. Pls suggest.
If I reinstall the os shall i get the same license OS ?
September 16th, 2010 at 1:25 pm
sir i have a problem with my dell studio 15 charger i dont know what happened but its not working nd its still under warrenty so can u replace with a better one
October 29th, 2010 at 9:09 am
I have Purchased the Dell Inspiron and i keep on getting some or other problem day by day. i don’t know want to do. i am under one year warranty. can i get the home services.
October 29th, 2010 at 3:42 pm
my daughter has purchased an inspiration 15 inch lap top 2-3 months back now it is having booting problem. When it is switch on it is showing resuming window but unable to boot for hours togather.kindly intemate.what to do
November 8th, 2010 at 8:19 am
Mr Panigrahi…which place do you belong to? Call the Dell customer care support center for further help.
You can also try pressing F8 before loading OS (i assume it would be windows 7 since its purchased 3 months back) and get into safe mode or try the best configuration that worked last.
November 8th, 2010 at 8:36 am
Am in bangalore.I purchased Dell Studio on dec 2010 and also having the warranty for 1 year upto dec 25 2011. Now i am facing some problems in CD eject button , speaker sound , bluetooth etc.How can I solve this .If I complain to the service center , the persons may come home for service or I have to carry that to service center.
Bangalore customer care no ?
or mail id ?
November 21st, 2010 at 4:36 pm
i have dell laptop model no n5010. i can play sound, but i cant listen anything, i have install windows xp on my laptop, i think that it is hardware problem,so can you give solution for this problem.
December 3rd, 2010 at 7:08 am
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February 5th, 2011 at 2:09 pm
I got a new dell inspiron 14R laptop.
Day 1:
I installed OS and got to know USB ports are not working. Bluetooth too was not working. I did not raise it as i was not using it.
“Mother board got replaced.”
Next after few months hard disk corrupted. “hard disk replaced”
Then battery stopped its working. As before bluetooth was not working. So, i asked replacement.
Took around 12-15 days just to pick up a faulty system. Got my new laptop yesterday. I was so happy that there will not be any problem. But for my surprise no driver is installing properly. Display resolution is not proper. Its looking wierd. Wireless and bluetooth drivers are not installing. Am seriously sick of this and am facing hell loads of problem without system as i’m a student. I seriously tell everyone not to buy so called DELL laptops.
I wonder how a new laptop can have these many problems in its warranty period.
April 2nd, 2011 at 7:36 am
Dear sir, I have purchased mini laptop inspiron 10 with window 7 ago two months.due to problemb bluetooth modem is not working with internet but working with usb data cable. pl inform to me what is problemb kindly guide me.
Thanks.
VK SHARMA
MPSEB GWALIOR
M.No 9425340498
June 25th, 2011 at 11:45 am
please guys don’t buy a dell laptops any more. Dell company laptop is not good. some problem is coming always if it is new or old so i request all of you don’t buy dell laptop.
June 25th, 2011 at 10:28 pm
I also having some problem i buy anew dell ins 1564 laptop with win 7
but the webcam not working (some times it open next time not) bluetooth not working dvd r/w not writing wat can i do with is problem
June 25th, 2011 at 10:32 pm